Do you get mad when somebody cuts you on traffic? How about when your child does not listen to you? How about when your staff can’t get his/her work done properly? All of us encounter situations that irate us and test our patience on a daily basis. Getting angry and frustrated is normal. However, if it gets out of control, it becomes destructive on both our health and relationships with other people. Managing how to respond to such situations is a skill that all of us must have.